755bet Privacy Policy

1. Data Controller

1.1 For the purposes of this Policy, 755bet acts as the data controller responsible for the personal information collected through the 755bet platform. You may contact us regarding any data privacy matter by writing to [email protected].

1.2 This Policy applies to all players who register an account with 755bet, visitors who browse the 755bet platform without registering, and individuals who contact 755bet through any available support channel.

2. Information We Collect

2.1 Registration Data: When you create a 755bet account, we collect your full name, date of birth, mobile phone number, and the payment method details you nominate for deposits and withdrawals (such as your bKash, Nagad, Rocket, or Upay wallet number).

2.2 Identity Verification (KYC) Data: To comply with our obligations relating to responsible gaming and fraud prevention, we may request supporting identity documents such as a national identity card, passport, or birth certificate. These documents are used solely for the purpose of verifying your identity and age and are stored securely.

2.3 Transaction Data: We record details of all deposits, withdrawals, wagers, and game results associated with your account. This information is necessary to administer your balance, resolve disputes, and meet our record-keeping obligations.

2.4 Device and Technical Data: When you access the 755bet platform, we automatically collect technical information including your IP address, device type, operating system, browser type, and session timestamps. This data helps us detect fraud, investigate suspicious activity, and optimise platform performance for the mobile devices used most commonly by players in Bangladesh.

2.5 Communications Data: If you contact our support team via email or live chat, we retain records of those communications in order to provide assistance and to improve our service quality.

2.6 Cookies and Usage Data: We collect information about how you navigate the 755bet platform, including pages visited, games accessed, and session duration. This is explained further in Section 7 of this Policy.

3. How We Use Your Information

3.1 755bet uses your personal data for the following purposes:

• Account administration: Creating and maintaining your account, processing deposits and withdrawals, crediting bonuses, and providing access to games and betting markets.
• Identity verification: Confirming that you meet the minimum age requirement of 21 years and that your account details are accurate, consistent, and genuine.
• Fraud and security monitoring: Detecting and investigating suspicious activity, unauthorised access attempts, multi-accounting, money laundering, and other prohibited conduct as defined in our Terms & Conditions.
• Responsible gaming: Monitoring gaming patterns to identify players who may be at risk of problem gambling and to enforce self-exclusion, deposit limit, and time-out requests.
• Customer support: Responding to your queries, complaints, and requests in a timely and accurate manner.
• Legal and regulatory compliance: Meeting any applicable legal obligations, responding to lawful requests from competent authorities, and maintaining records as required by law.
• Platform improvement: Analysing aggregated, anonymised usage data to improve the performance, usability, and content of the 755bet platform.
• Marketing communications: Where you have opted in to receive promotional messages, sending you relevant bonus offers, game updates, and seasonal promotions by SMS or email. You may opt out of marketing communications at any time by contacting [email protected].

3.2 755bet will not use your personal data for any purpose that is incompatible with the purposes described above without first obtaining your explicit consent or being required to do so by applicable law.

4. Legal Basis for Processing

4.1 755bet processes your personal data on the following legal grounds:

• Contractual necessity: Processing is required to perform the contract between you and 755bet — that is, to operate your account and deliver the services you have registered to use.
• Legal obligation: Processing is necessary to comply with applicable legal and regulatory requirements, including identity verification and anti-money laundering obligations.
• Legitimate interests: Processing is necessary to pursue 755bet's legitimate interests in fraud prevention, platform security, and service improvement, provided those interests are not overridden by your privacy rights.
• Consent: Where processing is based on your consent (for example, for optional marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

5. Sharing of Personal Data

5.1 755bet does not sell, rent, or disclose your personal information to third parties for their own commercial purposes. We may share your data only in the following limited circumstances:

• Payment providers: Transaction data is shared with bKash, Nagad, Rocket, Upay, and any other payment partner you use, to the extent necessary to process your deposits and withdrawals.
• Game providers: Where a game is supplied by a third-party studio (such as Evolution Gaming, Pragmatic Play, Microgaming, NetEnt, Spribe, or Ezugi), limited session and wagering data may be shared with that provider to facilitate gameplay and resolve technical disputes.
• Technology and hosting partners: We engage trusted service providers to host our platform, manage databases, and monitor system security. These partners process your data strictly on our instructions and are contractually prohibited from using it for any other purpose.
• Legal authorities: We may disclose personal data to law enforcement agencies, regulatory bodies, or courts when required to do so by law or when we reasonably believe such disclosure is necessary to protect the rights, property, or safety of 755bet, our players, or the public.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of 755bet's business assets, your personal data may be transferred to the relevant successor entity, subject to equivalent privacy protections.

5.2 All third parties with whom 755bet shares personal data are required to maintain appropriate technical and organisational security measures and to use the data only for the specified purpose.

6. Data Retention

6.1 755bet retains your personal data for as long as your account remains active and for a reasonable period thereafter to allow for the resolution of any outstanding disputes, compliance with legal obligations, and the prevention of fraud.

6.2 Transaction records and KYC documentation are typically retained for a minimum of five (5) years following account closure, in line with standard record-keeping practices for financial services platforms.

6.3 If you request the deletion of your account and your personal data, 755bet will process that request promptly, subject to any legal or regulatory obligations that require us to retain specific records for a defined period. Data that must be retained for legal reasons will be held securely and will not be used for any other purpose during the retention period.

6.4 Technical log data (IP addresses, session logs) is retained for a shorter period, typically ninety (90) days, unless a specific security investigation requires extended retention.

7. Cookies and Tracking Technologies

7.1 755bet uses cookies — small text files stored on your device — and similar tracking technologies to deliver and improve our platform. The categories of cookies we use are as follows:

• Essential cookies: Required for the platform to function. These maintain your login session, remember your language preferences, and enable core features such as account balance display and game loading. You cannot opt out of essential cookies while using the platform.
• Analytics cookies: Used to collect aggregated data about how players navigate the platform — which pages are visited most frequently, how long sessions last, and which device types are most common. This information is used to improve the user experience. Analytics data is anonymised wherever possible.
• Preference cookies: Store your display settings and other optional preferences so that you do not need to reconfigure them each time you visit.

7.2 755bet does not use third-party advertising cookies or cross-site tracking technologies that follow your activity on other websites.

7.3 You may configure your browser to refuse or delete cookies at any time. Please note that disabling essential cookies will prevent some features of the 755bet platform from functioning correctly.

8. Data Security

8.1 755bet implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data in transit between your device and our servers.
• Encrypted storage of sensitive account data, including passwords (which are stored as salted cryptographic hashes, never in plain text).
• Access controls that restrict internal access to personal data on a strict need-to-know basis.
• Regular security assessments and monitoring of our platform infrastructure.
• Secure, geographically redundant server infrastructure to protect against data loss.

8.2 Notwithstanding the above, no data transmission over the internet or data storage system can be guaranteed to be 100% secure. You are responsible for maintaining the confidentiality of your own account credentials. If you believe your 755bet account has been compromised, please contact [email protected] immediately.

9. International Data Transfers

9.1 755bet is operated with servers and infrastructure that may be located in jurisdictions outside Bangladesh. By using the 755bet platform, you acknowledge that your personal data may be transferred to, stored, and processed in countries other than Bangladesh.

9.2 Where such transfers occur, 755bet ensures that appropriate safeguards are in place to protect your data in accordance with the standards described in this Policy. We work only with service providers who contractually commit to maintaining equivalent data protection standards.

10. Your Privacy Rights

10.1 As a 755bet player, you hold the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data 755bet holds about you at any time.
• Right to rectification: If any personal data we hold is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to erasure: You may request the deletion of your personal data, subject to any overriding legal or regulatory obligations that require us to retain specific records.
• Right to restrict processing: In certain circumstances, you may request that we limit the way we use your personal data while a dispute or concern is being resolved.
• Right to data portability: You may request that we provide your personal data in a structured, commonly used, and machine-readable format for transfer to another service provider where technically feasible.
• Right to withdraw consent: Where processing is based on your consent (such as for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object: You may object to the processing of your personal data where it is carried out on the basis of legitimate interests, subject to 755bet demonstrating compelling legitimate grounds that override your rights.

10.2 To exercise any of these rights, please contact our data support team at [email protected]. We will acknowledge your request within forty-eight (48) hours and provide a substantive response within thirty (30) days. In complex cases, this period may be extended by a further thirty (30) days, in which case we will notify you of the extension and the reason for it.

11. Children and Minors

11.1 The 755bet platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

11.2 If you believe that a minor has registered an account on 755bet, please contact us immediately at [email protected] so that we can investigate and act accordingly.

12. Third-Party Links and Services

12.1 The 755bet platform may reference or integrate with third-party services such as payment providers (bKash, Nagad, Rocket, Upay) and game studios. These third parties operate their own privacy policies, which are independent of this Policy. 755bet is not responsible for the privacy practices of third-party services, and we encourage you to review their policies before sharing personal data with them directly.

13. Changes to This Privacy Policy

13.1 755bet reserves the right to update or amend this Privacy Policy at any time. When changes are made, the revised Policy will be published on the 755bet platform with an updated effective date. Your continued use of the platform following the publication of a revised Policy constitutes your acceptance of the updated terms.

13.2 We encourage you to review this Policy periodically to stay informed about how we protect your personal data. For material changes, we may additionally notify registered players via SMS or email where reasonably practicable.

14. Contact Us

14.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the way 755bet handles your personal data, please contact us:

• Email: [email protected] (plain text — not a clickable link)
• Support Hours: 24 hours a day, 7 days a week
• Languages: English and Bengali

14.2 For information about how we approach responsible gaming and player protection, please visit our Responsible Gaming page. For general questions about your account and our services, please visit our FAQ page or refer to our Terms & Conditions.